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snowballs · 05-01-2010, 12:24

Hi everyone.

This is not the first time that i have recieved a text from VM at silly o'clock but at 2am this morning was the straw that broke the camels back!

Cutting a long story short i got a VM text at 2am telling me that my services were being suspended. I was asleep at the time and didnt understand why i had recieved the text as there were no issuse that i knew off. It took me hours to get back to sleep and i was unable to get up for work as i was too tired. I was unable to call my boss on his mobile as my landline is set up so mobiles cant be called and i was unable to use my mobile.

When i called VM i was told that i recieved the text because my bill was late due to the Bank Holiday!!! WTF??? I was so angry. I asked to terminate my service as this was not the first time i had recieved early morning texts. I have also had VM texts on an early Sunday morning as well.

They told me that they have had a number of complaints about the timing of texts and would look into it. So, they know it is an issue already and it is still happening. Obviousley it will carry on happening.
I was also told that my credit limit would be raised so it will lower the likelyhood of it happening again. I dont think this is good enough.

I was told that i would have to pay the remainder of the contract of over a year, if i left.

Has anyone else had this problem and what did you do to resolve it?
I would rather just leave them and go back to my old provider. Can anyone advise me on this please. Thanks in advance.

05-01-2010, 12:24	#1
snowballs Inactive Join Date: Jan 2010 Posts: 17	Virgin Mobile sending texts at 2am! Hi everyone. This is not the first time that i have recieved a text from VM at silly o'clock but at 2am this morning was the straw that broke the camels back! Cutting a long story short i got a VM text at 2am telling me that my services were being suspended. I was asleep at the time and didnt understand why i had recieved the text as there were no issuse that i knew off. It took me hours to get back to sleep and i was unable to get up for work as i was too tired. I was unable to call my boss on his mobile as my landline is set up so mobiles cant be called and i was unable to use my mobile. When i called VM i was told that i recieved the text because my bill was late due to the Bank Holiday!!! WTF??? I was so angry. I asked to terminate my service as this was not the first time i had recieved early morning texts. I have also had VM texts on an early Sunday morning as well. They told me that they have had a number of complaints about the timing of texts and would look into it. So, they know it is an issue already and it is still happening. Obviousley it will carry on happening. I was also told that my credit limit would be raised so it will lower the likelyhood of it happening again. I dont think this is good enough. I was told that i would have to pay the remainder of the contract of over a year, if i left. Has anyone else had this problem and what did you do to resolve it? I would rather just leave them and go back to my old provider. Can anyone advise me on this please. Thanks in advance.