[Osem]

Hmmmm... Just to update. The day after her box was swapped MIL discovered that she was unable to record TV. She called the tech people and was taken through a process which seemed to cure the problem but the next day it happened again. She tried the tech support people again but the problem reappeared so she arranged for another engineer to call. He came yesterday and told her the replacement box had been wrongly installed!!! According to him, Sky have been using a lot of contract staff lately and they don't all seem to know what they're doing. Anyway the box has worked since yesterday so fingers crossed! Suffice it to say that I won't be joining Sky's 'family' any time soon.....