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nirvana_scotland · 29-12-2009, 22:35

VM are starting to annoy me slightly. Firstly about 4 weeks ago they didn't bother their ass turning up to repair the cable they tore through (leaving my phoneline unusable) when they installed my neighbours cable. They were "too busy" and thus had me taking annual leave to sit around the house all day waiting for the technician! After I called they informed that they didn't even require access to the bloody house!

My ultimate rant though comes from an incident about 20 minutes ago. My parent's have a problem with their phone line so I called CS on their behalf to check the line and have it repaired. I got an obnoxious wee turd on the other end of the phone who was to say the least aggressive, unhelpful and the type of person you wouldn't grow tired of banjo-ing if you were to ever meet them in person. He refused to check the line, asked me to repeat what he was saying, didn't give me his name after asking at least 10 times, refused to transfer me to someone else to deal with my problem and abruptly hung up!

When I called back the lady was more than accommodating and was very sincere in her apology on behalf of the company (and the wee **** i spoke to previously). It's a shame that a lot of people in CS get a bad name but the company have to get rid of the small minority of rats if they want to keep their (so so) good name.

Rant over lol

29-12-2009, 22:35	#7
nirvana_scotland Inactive Join Date: Jul 2008 Services: XL, M BB, M Phone Posts: 9	Re: no respect for customers VM are starting to annoy me slightly. Firstly about 4 weeks ago they didn't bother their ass turning up to repair the cable they tore through (leaving my phoneline unusable) when they installed my neighbours cable. They were "too busy" and thus had me taking annual leave to sit around the house all day waiting for the technician! After I called they informed that they didn't even require access to the bloody house! My ultimate rant though comes from an incident about 20 minutes ago. My parent's have a problem with their phone line so I called CS on their behalf to check the line and have it repaired. I got an obnoxious wee turd on the other end of the phone who was to say the least aggressive, unhelpful and the type of person you wouldn't grow tired of banjo-ing if you were to ever meet them in person. He refused to check the line, asked me to repeat what he was saying, didn't give me his name after asking at least 10 times, refused to transfer me to someone else to deal with my problem and abruptly hung up! When I called back the lady was more than accommodating and was very sincere in her apology on behalf of the company (and the wee **** i spoke to previously). It's a shame that a lot of people in CS get a bad name but the company have to get rid of the small minority of rats if they want to keep their (so so) good name. Rant over lol