[Ignitionnet]

I have no real problem there, just a case of remembering that it's Virgin that people are upset with, and to keep posts directed and constructive. Most people there tend to have already been through the first line 'support' so have to be somewhat careful not to patronise or waste time.

I appear, say my piece, pop a few constructive suggestions on a few threads, and disappear again.

It is largely a complete waste of time though until Virgin start to offer some more support on there directly from staff. People go on there expecting to receive assistance and answers from VM and are somewhat disappointed when it's largely not forthcoming.