Quote:
Originally Posted by zorba
Had problems last few days. Started on Tuesday, couldn't get onto internet.
I called up Virgin support, 0845 #, chick in India got me to reboot cable modem, also my home router (Netgear WPNT834), both of which I already had tried. No joy. She told me to bypass the Netgear router, stick the cable from the modem strainght into the PC, and I had to change the PC's Local Network config from fixed LAN IP (as demanded by the router) to a DHCP client.
It worked. I got and am still getting internet direct from the cable modem into my PC. Trouble is, that's no good for all our wireless PC's downstairs that relied on the wireless router !!
She then announced that something was wrong with my router (which has worked fine for maybe 2years... but maybe that's the issue - longevity, or lack thereof!) and told me I should be using one supported by Virgin, and tried to put me thru to the sales desk to sell me one for £50.
I declined, sensing a hard-sell and thought I'd do some investigation of my own first. Also I thought I had enuff spare routers lying around between home and office (turns out not, as I'd most of them are ADSL modem routers, not cable routers).
STill can't get the router to pick up the internet - internet light never goes green on it.
Have Virgin done something to the line last few days, so that non-authorised routers won't pick up the signal? or is it more likely that my router is banjaxed (NB the LAN - both fixed and wireless both work fine on it, it just won't pick up the internet from the cable modem)
Another thing could be related is that our IT support company were trying to get my VPN working via this router earlier this week. In the end they said it couldn't be done as it wasn't the right kind of VPN pass thru' router. I dont know much about routers so excuse me if this sounds silly, but could they have somehow changed the config on the router remotely ?
maybe I'll do a factory reset. The WAN settings should be fairly simple to put back in for Virgin - i.e. no login required as it all happens in the modem ?
In meantime, any other help, pls weigh in
- would prefer not to be doing this Xmas eve, but we have become so internet dependant in this house, would prefer to have it back up for everyone over holiday period LOL
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its wired up
cable<>WAN-in-CM-RJ45-out<>WAN-in-router-LANwhateverNo-out<>other PCs
if your first PC has a second ethernet card fitted or you have an old C&W supplyed USB2 blue Ethernet dongle handy, and you still cant get the WAN part of the router working right, then as a temp thing id wire up the PC with two working ethernet cards to act as the house router.
you do need to keep this MasterPC1 powered and running OC for others to go through it and use it , but thats a small price to pay (assuming your pre pay meter is topped up to last OC) today, tomorrow, and boxing day to keep your family happy i guess
CM-RJ45-out<>Ethernet1-MasterPC1-Ethernet2<> LAN1-in-router-LAN2 etc to other PC's as now.
you can run a liveCD router in a virtualbox configured for these ethernet cards directly, or just do the simple thing and run a simple windows network wizard to turn the CM connected ethernet card on masterPC1 WAN wired into your CM RJ45-out and the other one connected to the working LAN part of the router or an old switch if you have one handy for now, should take you about 10 minutes if you have the ethernet cards and PC already handy...
and everyone would be happier for a few days until you can get something better sorted at least..