Cable Forum - View Single Post - netgear router broke OR virgin internet moved goalposts?

zorba · 24-12-2009, 23:21

Had problems last few days. Started on Tuesday, couldn't get onto internet.

I called up Virgin support, 0845 #, chick in India got me to reboot cable modem, also my home router (Netgear WPNT834), both of which I already had tried. No joy. She told me to bypass the Netgear router, stick the cable from the modem strainght into the PC, and I had to change the PC's Local Network config from fixed LAN IP (as demanded by the router) to a DHCP client.

It worked. I got and am still getting internet direct from the cable modem into my PC. Trouble is, that's no good for all our wireless PC's downstairs that relied on the wireless router !!

She then announced that something was wrong with my router (which has worked fine for maybe 2years... but maybe that's the issue - longevity, or lack thereof!) and told me I should be using one supported by Virgin, and tried to put me thru to the sales desk to sell me one for £50.

I declined, sensing a hard-sell and thought I'd do some investigation of my own first. Also I thought I had enuff spare routers lying around between home and office (turns out not, as I'd most of them are ADSL modem routers, not cable routers).

STill can't get the router to pick up the internet - internet light never goes green on it.

Have Virgin done something to the line last few days, so that non-authorised routers won't pick up the signal? or is it more likely that my router is banjaxed (NB the LAN - both fixed and wireless both work fine on it, it just won't pick up the internet from the cable modem)

Another thing could be related is that our IT support company were trying to get my VPN working via this router earlier this week. In the end they said it couldn't be done as it wasn't the right kind of VPN pass thru' router. I dont know much about routers so excuse me if this sounds silly, but could they have somehow changed the config on the router remotely ?

maybe I'll do a factory reset. The WAN settings should be fairly simple to put back in for Virgin - i.e. no login required as it all happens in the modem ?

In meantime, any other help, pls weigh in

- would prefer not to be doing this Xmas eve, but we have become so internet dependant in this house, would prefer to have it back up for everyone over holiday period LOL

24-12-2009, 23:21	#1
zorba Inactive Join Date: Dec 2009 Posts: 14	netgear router broke OR virgin internet moved goalposts? Had problems last few days. Started on Tuesday, couldn't get onto internet. I called up Virgin support, 0845 #, chick in India got me to reboot cable modem, also my home router (Netgear WPNT834), both of which I already had tried. No joy. She told me to bypass the Netgear router, stick the cable from the modem strainght into the PC, and I had to change the PC's Local Network config from fixed LAN IP (as demanded by the router) to a DHCP client. It worked. I got and am still getting internet direct from the cable modem into my PC. Trouble is, that's no good for all our wireless PC's downstairs that relied on the wireless router !! She then announced that something was wrong with my router (which has worked fine for maybe 2years... but maybe that's the issue - longevity, or lack thereof!) and told me I should be using one supported by Virgin, and tried to put me thru to the sales desk to sell me one for £50. I declined, sensing a hard-sell and thought I'd do some investigation of my own first. Also I thought I had enuff spare routers lying around between home and office (turns out not, as I'd most of them are ADSL modem routers, not cable routers). STill can't get the router to pick up the internet - internet light never goes green on it. Have Virgin done something to the line last few days, so that non-authorised routers won't pick up the signal? or is it more likely that my router is banjaxed (NB the LAN - both fixed and wireless both work fine on it, it just won't pick up the internet from the cable modem) Another thing could be related is that our IT support company were trying to get my VPN working via this router earlier this week. In the end they said it couldn't be done as it wasn't the right kind of VPN pass thru' router. I dont know much about routers so excuse me if this sounds silly, but could they have somehow changed the config on the router remotely ? maybe I'll do a factory reset. The WAN settings should be fairly simple to put back in for Virgin - i.e. no login required as it all happens in the modem ? In meantime, any other help, pls weigh in - would prefer not to be doing this Xmas eve, but we have become so internet dependant in this house, would prefer to have it back up for everyone over holiday period LOL