Cable Forum - View Single Post - Problem with Virgin mobile PAYG topup voucher

highlandlassie · 23-12-2009, 20:45

My husband gave me a christmas card today with a £20.00 top-up voucher.

My problem is my PAYG is with Orange - the shop he bought it from are refusing to exchange it, and virgin mobile are also refusing to help, who were very cheeky and a couldn't care less attitude. I also phoned ntl cancellations and explained and advised them that I am considering cancelling my ntl account, due to attitude from Virgin mobile ( contract ends in Feb 2010)

I am stuck with a voucher that is no use to me. My daughter sent an email in work (600+ staff) and noone uses virgin.

Is there anyway I can get the money back, can it be credited to my to my ntl account?

thanks in advance for replies

23-12-2009, 20:45	#1
highlandlassie Inactive Join Date: Mar 2004 Posts: 120	Problem with Virgin mobile PAYG topup voucher My husband gave me a christmas card today with a £20.00 top-up voucher. My problem is my PAYG is with Orange - the shop he bought it from are refusing to exchange it, and virgin mobile are also refusing to help, who were very cheeky and a couldn't care less attitude. I also phoned ntl cancellations and explained and advised them that I am considering cancelling my ntl account, due to attitude from Virgin mobile ( contract ends in Feb 2010) I am stuck with a voucher that is no use to me. My daughter sent an email in work (600+ staff) and noone uses virgin. Is there anyway I can get the money back, can it be credited to my to my ntl account? thanks in advance for replies