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jem16 · 21-12-2009, 15:30

Low speed times have basically shifted time slots to after 10pm instead of after 8pm. I don't normally use it that late so from that point of view it has got better.

I spoke to a Complaints manager on Saturday about my refund - I have been given a credit of £30 so that will give me a month to see if O2 come up with their 3 months free offer again.

I haven't tested much over the weekend - too busy shifting a few telephone extensions off Virgin and onto BT in preparation for dumping at least the phone. Then we'll have a chat about what deal, if any, they would be prepared to pay for 10Mb BB only - the Complaints manager said it would cost £20pm but did suggest speaking to customer relations as he wasn't able to offer anything as that wasn't his job.

I did tell him that if £20pm was the cost of 10Mb BB I'd be leaving to go to O2 at £7.34 for 7Mb.

21-12-2009, 15:30	#19
jem16 Inactive Join Date: Jun 2003 Posts: 188	Re: My Glasgow speed problem Low speed times have basically shifted time slots to after 10pm instead of after 8pm. I don't normally use it that late so from that point of view it has got better. I spoke to a Complaints manager on Saturday about my refund - I have been given a credit of £30 so that will give me a month to see if O2 come up with their 3 months free offer again. I haven't tested much over the weekend - too busy shifting a few telephone extensions off Virgin and onto BT in preparation for dumping at least the phone. Then we'll have a chat about what deal, if any, they would be prepared to pay for 10Mb BB only - the Complaints manager said it would cost £20pm but did suggest speaking to customer relations as he wasn't able to offer anything as that wasn't his job. I did tell him that if £20pm was the cost of 10Mb BB I'd be leaving to go to O2 at £7.34 for 7Mb.