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Old 21-12-2009, 15:26   #125
Peter_
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Re: Complaints to Virgin Media. How not to do it.

Quote:
Originally Posted by Flyboy View Post
Thirty minutes? I doubt that very much. I have never received a callback from a VM manager in thirty minutes, it is often a struggle to get them to call back within thirty hours, let alone thirty minutes, if they bother to call back at all.
I actually take ownership of any such call and ensure that the correct process is followed and give the manager the correct information and always get a confirmation back from them saying that the call has been done.
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