Cable Forum - View Single Post - Website still up 7 years after leaving NTL (now Virgin)

Anniewanny · 21-12-2009, 00:27

I've made numorous long calls to Virgin Media (30 - 45 mins) and have written to customer services but I can't get our web site taken down - we left in NTL in 2002 and thought it would just get taken down when the account was closed .

The site is still up however. It's a business site done as a favour for a relative and I'm getting it in the neck as it's still online.

One tech guy told me that it is still on the old sabs system and wasn't converted over, and that he would put in a request to get it deleted. Usually however, I'm told that as the account details can't be found that even though it's obvious that the orphan site is still there, nothing can be done without a valid account ref.

Writing to customer services has resulted in complete silence.

Where do I go from here? Any help would be very appreciated.

21-12-2009, 00:27	#1
Anniewanny Inactive Join Date: Dec 2009 Posts: 6	Website still up 7 years after leaving NTL (now Virgin) I've made numorous long calls to Virgin Media (30 - 45 mins) and have written to customer services but I can't get our web site taken down - we left in NTL in 2002 and thought it would just get taken down when the account was closed . The site is still up however. It's a business site done as a favour for a relative and I'm getting it in the neck as it's still online. One tech guy told me that it is still on the old sabs system and wasn't converted over, and that he would put in a request to get it deleted. Usually however, I'm told that as the account details can't be found that even though it's obvious that the orphan site is still there, nothing can be done without a valid account ref. Writing to customer services has resulted in complete silence. Where do I go from here? Any help would be very appreciated.