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jono_h · 20-12-2009, 23:22

Has anyone else experienced problems with the inclusive minutes on the Talk 200/400/800 packages?

I added Talk 200 to our account a while back, and have always been surpised to be charged for calls - we are not big phone users in our house.
A quick review of the year shows that we have been charged for phone calls in Jan - Sep and Dec 09. There were no call charges in Oct or Nov.

According to the call details on the bill, total call duration for Jan - Sep was less than 200 minutes a month. Dec was 234 mins so I'd expect some charges.

I appreciate I need to call Customer Services, but it is very difficult to highlight a problem as we don't have itemised billing, just the general round up of calls under 50p and itemised calls over 50p.

Have any other Customers experienced problems with the application of free minutes to their account? And have any VM people come across an issue?

Many thanks,

Jon.

20-12-2009, 23:22	#1
jono_h Inactive Join Date: Sep 2005 Posts: 41	Talk 200/400/800 Issue Has anyone else experienced problems with the inclusive minutes on the Talk 200/400/800 packages? I added Talk 200 to our account a while back, and have always been surpised to be charged for calls - we are not big phone users in our house. A quick review of the year shows that we have been charged for phone calls in Jan - Sep and Dec 09. There were no call charges in Oct or Nov. According to the call details on the bill, total call duration for Jan - Sep was less than 200 minutes a month. Dec was 234 mins so I'd expect some charges. I appreciate I need to call Customer Services, but it is very difficult to highlight a problem as we don't have itemised billing, just the general round up of calls under 50p and itemised calls over 50p. Have any other Customers experienced problems with the application of free minutes to their account? And have any VM people come across an issue? Many thanks, Jon.