[Sephiroth]

Originally Posted by jem16

Good question!

I tried to get him to elaborate but he wouldn't say any more, really just kept repeating it and was quite keen to get off the phone.

Cynical me took it to mean - we've moved your connection line into one less crowded so you won't moan or leave us.

However I don't know if this is even possible.

It makes sense that he moved you to a less congested UBR. The rest, as Broadbandking says, is bullsh*t.