Quote:
Originally Posted by BenMcr
Customer Services agents have a tool which allows them to see where it is now, but not where it might be. However as I said all areas WILL have it by next year
As for the TV upgrade thing, that agent was doing their job right. The current two months free is supposed to be a reward for those customers wanting to upgrade to XL, not used as a free trial.
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She may well have been doing her job but she gave me the impression the upgrade was a permanent free upgrade and apologised when she came back to me that she had made a mistake, but then wasn't happy when I said I didn't want a temporary upgrade.
My only concern is Caller ID and I'm so fed up of not having it when everyone else seems to
