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jem16 · 17-12-2009, 07:11

I would have updated the original Glasgow thread but it was closed - seemed a pity as all the info was in the one place.

However as those who followed that know, I was having speed problems in the evenings where my 20Mb connection would drop to anywhere from 1.5Mb to 5Mb. This has been ongoing since at least 8th December and quite probable before that.

Anyway last night Virgin Tech support replied to a post;

Hello jem,

We have been advised by our network teams that fault reference F001139854
has now been resolved. However, I can see from our diagnostic tools that
there have been downstream utilisation spikes on your uBR during the past
couple of evenings and we will continue to monitor this with a view to
escalating to our network teams if the pattern continues.

--

Kind Regards

Ray
Virgin Media Technical Support

This did seem a bit strange as the previous night a manager assure me it was being looked into already.

About an hour later the manager phoned me back and told me that the problem had now been fixed and that everything should be fine and to try it. As this was around 5pm I told him it would be fine anyway as it always is at that time. He said that the problem was that all the lines in my connection were going into one and that was causing the slowdown. Now it had been fixed.

Well all seemed well. Speed tests showed;

Throughout last night they varied from around 18Mb to around 11Mb.

Not so good around 10pm though as speeds dropped;

and

I am grateful for the technician who called on Monday as he obviously got something moving and also to the manager who did phone on Tuesday & Wednesday. What they have done has helped.

However I still believe Virgin has a capacity problem and the system is just not coping in my area. I shall monitor this over the next few weeks.

I'm still seriously considering O2 as it will be much cheaper for me.

Admin Edit (Stuart): Surname removed, please do not publish personal details of other people without their express permission.

17-12-2009, 07:11	#1
jem16 Inactive Join Date: Jun 2003 Posts: 188	My Glasgow speed problem I would have updated the original Glasgow thread but it was closed - seemed a pity as all the info was in the one place. However as those who followed that know, I was having speed problems in the evenings where my 20Mb connection would drop to anywhere from 1.5Mb to 5Mb. This has been ongoing since at least 8th December and quite probable before that. Anyway last night Virgin Tech support replied to a post; Hello jem, We have been advised by our network teams that fault reference F001139854 has now been resolved. However, I can see from our diagnostic tools that there have been downstream utilisation spikes on your uBR during the past couple of evenings and we will continue to monitor this with a view to escalating to our network teams if the pattern continues. -- Kind Regards Ray Virgin Media Technical Support This did seem a bit strange as the previous night a manager assure me it was being looked into already. About an hour later the manager phoned me back and told me that the problem had now been fixed and that everything should be fine and to try it. As this was around 5pm I told him it would be fine anyway as it always is at that time. He said that the problem was that all the lines in my connection were going into one and that was causing the slowdown. Now it had been fixed. Well all seemed well. Speed tests showed; Throughout last night they varied from around 18Mb to around 11Mb. Not so good around 10pm though as speeds dropped; and I am grateful for the technician who called on Monday as he obviously got something moving and also to the manager who did phone on Tuesday & Wednesday. What they have done has helped. However I still believe Virgin has a capacity problem and the system is just not coping in my area. I shall monitor this over the next few weeks. I'm still seriously considering O2 as it will be much cheaper for me. Admin Edit (Stuart): Surname removed, please do not publish personal details of other people without their express permission.