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Ignitionnet · 11-12-2009, 09:26

Oddly your connections end up at Birmingham, Middlesborough and Oxford so no obviously common point of failure there.

Shame Virgin tech support suck so hard, it could be a problem on Virgin's ATM network (BT connect to Virgin over ATM, then off it goes to a BAM) or, more likely given that there's no mass of reports I've seen on stalled connections, a problem more local to you at your exchange.

Braving VM's tech support is the best way to go. They can get quite comprehensive stats on your line from BT so if you're losing one of the underlying protocols or BT are aware of problems they would have info there.

11-12-2009, 09:26	#15
Ignitionnet Inactive Join Date: Jun 2008 Location: Leeds, West Yorkshire Age: 47 Posts: 13,995	Re: Virgin National dropping connection Oddly your connections end up at Birmingham, Middlesborough and Oxford so no obviously common point of failure there. Shame Virgin tech support suck so hard, it could be a problem on Virgin's ATM network (BT connect to Virgin over ATM, then off it goes to a BAM) or, more likely given that there's no mass of reports I've seen on stalled connections, a problem more local to you at your exchange. Braving VM's tech support is the best way to go. They can get quite comprehensive stats on your line from BT so if you're losing one of the underlying protocols or BT are aware of problems they would have info there.