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outbound · 09-12-2009, 18:19

Update: eventually got through (via "Thinking of leaving VM"; don't bother trying the technical support directly) and spoke to a very sympathetic lady who put me through to a very Luverpudlian lad in technical support. There was much technical stuff before we got to the nitty gritty:

Scouse tech bod: can you plug your computer into the router directly?
Me: sure, but which router, yours or mine?
Scouse tech bod: ours, the black one.
Me: black? no, yours is silver with "ntl" on the front.
Scouse tech bod: oh, really? hold on....
....
....
....
Scouse tech bod: seems you need a new modem....3 to 5 working days...etc.etc.

So Steve, if you have a silver modem with "ntl" on the front, it's time you called and got yourself a new shiny...okay, matt black...modem.

My connection also seems to be more stable since calling tech support too; tracert isn't full of asterisks, well not so many anyway. Possibly they dusted the fibre optics or something.

As a possibly interesting aside, one of the first questions I was asked by technical support was whether I was running P2P software. I'm not, but why ask?

09-12-2009, 18:19	#9
outbound Inactive Join Date: Dec 2009 Posts: 2	Re: Connection issues? (Luton) Update: eventually got through (via "Thinking of leaving VM"; don't bother trying the technical support directly) and spoke to a very sympathetic lady who put me through to a very Luverpudlian lad in technical support. There was much technical stuff before we got to the nitty gritty: Scouse tech bod: can you plug your computer into the router directly? Me: sure, but which router, yours or mine? Scouse tech bod: ours, the black one. Me: black? no, yours is silver with "ntl" on the front. Scouse tech bod: oh, really? hold on.... .... .... .... Scouse tech bod: seems you need a new modem....3 to 5 working days...etc.etc. So Steve, if you have a silver modem with "ntl" on the front, it's time you called and got yourself a new shiny...okay, matt black...modem. My connection also seems to be more stable since calling tech support too; tracert isn't full of asterisks, well not so many anyway. Possibly they dusted the fibre optics or something. As a possibly interesting aside, one of the first questions I was asked by technical support was whether I was running P2P software. I'm not, but why ask?