Quote:
Originally Posted by Flyboy
So, why then, when I had a problem with my V+ box and I was quoted ten days for an engineer, I was put through to the UK when I kicked up a fuss about having to wait ten days? This was no fluke, the call handler's manager (surprised I actually got one) offered the transfer to the UK.
|
No idea as the is no option for me to do it or any other agent as all we have is a menu with departments and we choose the required one to call or transfer to, maybe they dialled a number to which we have no access.