Quote:
Originally Posted by Flyboy
But there is no bar to transferring the call to the UK. I know, because I have had calls transferred to the UK, not just with VM (call was transferred to customer relations????), but with most other companies.
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The is no link on our systems that say UK call centre you just go into the queue, Customer Relations are all probably UK based but even they cannot transfer you to a UK agent.
If I want to transfer you to TV faults the is one option and that is the same for Customer Services and all I do is chose the department and transfer when it starts ringing, then you get to speak to whoever answers regardless of who you would prefer.