Thread: Complaints to Virgin Media. How not to do it.
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Old 07-12-2009, 19:35   #109
Flyboy
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Re: Complaints to Virgin Media. How not to do it.
1. If one tells me they are the manager and then the other tells me the other one was lying and he is the manager, one of them have lied. It is more likely that he second is telling the truth. If the UK tell me that here should be no problem with transferring the call and it has happened before, the call handler is lying. If the call handler tells me that every single manager in the entire company is in the same meeting....., need I go on.

2. When the higher level service departments in the UK tell me that here is not physical, policy or technological reason why my call should not be transferred to the UK, what conclusion should I draw? If the UK are not telling the truth, what should I coinclude?

3. Does not answer the question, "What has the bandwidth got to do with transferring calls?"
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