Right ill ring them up now
---------- Post added at 18:33 ---------- Previous post was at 18:11 ----------
I used newgroups

and its much easier!
Hi Frankie,
I can see that your modem power levels are too high on the downstream
(12.3dBmV). In order to resolve this we would need to arrange an engineers
appointment for you.
Could you please advise a convenient time from the following:
Monday-Friday: 8-12, 12-4, and 4-7.
Saturday: 8-12, 12-4.
they are coming out on Thursday

, thanks everyone