Quote:
Originally Posted by Flyboy
Just as safe as they were before. It is not luck, because I get told by the UK call centres that there should be absolutely no reason whatsoever why the call cannot be transferred to the UK.
It is nothing to do with luck, VM is the country's second largest telecommunications company, Hutchison Telecom (Three Mobile) is probably the world's largest telecommunications company, I would imagine they would have the capabilities. In fact, I know they have the capabilities, because they demonstrated that and they have told me so.
What has the bandwidth got to do with transferring calls?
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So, to summarise, your response is:
1. I'm going to pick and choose which staff member I listen to. I prefer the ones who tell me what I want to hear.
2. I'm going to arbitrarily decide what callcentre processes and technology a company has/has not implemented based on its market capitalisation/customer base/number of countries it operates in/other handy measure of 'largest'.
3. I'm going to wilfully refuse to understand the obvious connection between service tiers and the physical location of CSRs servicing those tiers.