Thread: Complaints to Virgin Media. How not to do it.
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Old 07-12-2009, 18:29   #107
Flyboy
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Re: Complaints to Virgin Media. How not to do it.
Quote:
Originally Posted by Chris View Post
Quote:
Originally Posted by xocemp View Post
If you were put through to a UK support agent, then that was pure luck.
The call tree doesn't allow for transferring to a country unless its the 50Mbit support line.
Now there's some very useful inside info.

Flyboy, how safe do you suppose your assumptions to be now?
Just as safe as they were before. It is not luck, because I get told by the UK call centres that there should be absolutely no reason whatsoever why the call cannot be transferred to the UK.

It is nothing to do with luck, VM is the country's second largest telecommunications company, Hutchison Telecom (Three Mobile) is probably the world's largest telecommunications company, I would imagine they would have the capabilities. In fact, I know they have the capabilities, because they demonstrated that and they have told me so.

What has the bandwidth got to do with transferring calls?
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