[Flyboy]

Originally Posted by Russ

Don't go putting words in my mouth, I haven't said they never lie. But just because you can't have what you want does not make them a liar. At Tmobile team leaders and section managers would be in meetings 2 or 3 times a day, that's a fact of working there. The people who would usually take escalations would be Senior Team Members, each team would have at least 2. Sounds all very impressive and yes they had extensive knowledge and experience but had no authority to do anything major. Often a customer like yourself would demand to speak to a manager and sometimes there were none around. Of course, we'd occasionally be accused of lying but it was a case of either speak to the team senior or wait until the TL comes out of meeting and calls you back, the timescale of which I'd never give as I don't make promises on other peoples' behalf.

Just accept that sometimes you don't know it all and that you won't always get what you want.

You see, this says it all. You are assuming that there are categories of customer. Stereotyping and compartmentalising customers is not a good way to treat them. Perhaps this is why you had more than your fair share of grumpy callers.

So how would you know which one? Which one would you be accusing? Both of them perhaps?

Nobody is saying CSA always tell the truth or do their job properly, just like not all customers tell the truth. But to accuse agents of lying just because you're not getting your way is quite frankly, childish.

So, let's get this straight; if all the managers in the whole company are not in a meeting and the customer is told that they are in a meeting, I shouldn't have the right to accuse someone of lying, even though they are?