Quote:
Originally Posted by Flyboy
Your rather lame rhetoric aside, when they say stuff like, "every manager in the whole company is in a meeting" and they say that every time one asks to speak to a manager. I think even the least perceptual person would be able to tell that they are lying. Or are seriously trying to tell us that they never lie. But hang on....in your previous post, you agreed that sometimes they lie.
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Don't go putting words in my mouth, I haven't said they never lie. But just because you can't have what you want does not make them a liar. At Tmobile team leaders and section managers would be in meetings 2 or 3 times a day, that's a fact of working there. The people who would usually take escalations would be Senior Team Members, each team would have at least 2. Sounds all very impressive and yes they had extensive knowledge and experience but had no authority to do anything major. Often a customer like yourself would
demand to speak to a manager and sometimes there were none around. Of course, we'd occasionally be accused of lying but it was a case of either speak to the team senior or wait until the TL comes out of meeting and calls you back, the timescale of which I'd never give as I don't make promises on other peoples' behalf.
Just accept that sometimes you
don't know it all and that you won't always get what you want.
Quote:
Originally Posted by Flyboy
Well.....it kind of stands to reason one of them is lying, doesn't it.  |
So how would you know which one? Which one would you be accusing? Both of them perhaps?
Nobody is saying CSA always tell the truth or do their job properly, just like not all customers tell the truth. But to accuse agents of lying just because you're not getting your way is quite frankly, childish.