Thread: Complaints to Virgin Media. How not to do it.
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Old 07-12-2009, 13:58   #96
Welshchris
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Join Date: Dec 2007
Location: Wales UK
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Re: Complaints to Virgin Media. How not to do it.
Quote:
Originally Posted by Stuart C View Post
Not really.. It's a perfectly valid option, and indeed, one I would recommend. After all, if a company continues to fail and continually refuses to improve (which is I believe what WelshChris is implying), to paraphrase Star Wars, Who is more foolish? The company that fails to provide a service or the customer who pays for that service every month?

---------- Post added at 10:24 ---------- Previous post was at 10:14 ----------



Well, no it probably didn't. The staff at the CEO's office (of *any* company, not just Virgin) are usually interested in any area where Customer Service is failing, because if CS fails, they have no customers and no business..


Although it probably took a look more hassle than it would have if you were nice..
Being nice rarely gets u anywhere with virgin especially when the problem had gone on for 4 months anyway.
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