Quote:
Originally Posted by Russ
How do you know they're lying? What if the TL/Manager told their team that they're actually off to a meeting? Does your phone have a BS detector built in or something?
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But when I ask, "who is in charge?" the answer is almost always, "I don't know." The other alternatives are, "me," "someone in a different office/city/country," or "I will get someone to call you back" (which never happens). I am sorry, but there is no way that every single manager, at all times, is always in a meeting. There is no way that customer service representatives are placed in charge of an entire department, for hours on end, with no management contact. Any manager worth their salt would be able to tell their staff where and when their meeting starts and finishes. They should also appoint some to make decisions in their absence and where they can be reached, or a contact to someone who can make higher level decisions. This is what I always demand of my project managers and I don't see what it should be any more difficult for a business a thousand times the size of mine. If I ask," what would happen in an emergency and they needed to contact someone in charge, who would they contact, this is when they start to "umm and err." If one asks about a specific company policy and why that policy exists, the typical answers are, "I don't know," or "I don't need to know" and when one asks how can we get the answer, we are told, "that information does not exist."