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Originally Posted by chris26engwales
I find it ammusing that u are encouraging people who has had problems to switch and not get them sorted to try and get them to improve the service and their customer services.
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Not really.. It's a perfectly valid option, and indeed, one I would recommend. After all, if a company continues to fail and continually refuses to improve (which is I believe what WelshChris is implying), to paraphrase Star Wars, Who is more foolish? The company that fails to provide a service or the customer who pays for that service every month?
---------- Post added at 10:24 ---------- Previous post was at 10:14 ----------
Quote:
Originally Posted by Welshchris
Did i opt for a different provider?
Yes and this is what made them sorted along with an email direct to Neil Burkett which really annoyed the Staff at the CEO office cos it made them pull a finger out.
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Well, no it probably didn't. The staff at the CEO's office (of *any* company, not just Virgin) are usually interested in any area where Customer Service is failing, because if CS fails, they have no customers and no business..
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Were threats an option I though available to me?
Yes and did help to solve the problem.
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Although it probably took a look more hassle than it would have if you were nice..