Cable Forum - View Single Post - Complaints to Virgin Media. How not to do it.

Fingy · 06-12-2009, 23:40

Yeah I bet the email went straight to him and wasn't dealt with by a member of his staff.

I used to work on the phones, 1st line and complaints dept, was threatened, shouted at, sworn at, verbally abused, etc etc. Personally I always went out of my way to help the nice people and just did my job to the letter of the 'law' with anyone who threatened me... human nature?

What mildly amused me was being told that someone would be waiting outside the building for me etc etc when I was the one sitting with the persons name, phone number, address, date of birth etc... odd, especially considering the Irish Sea was usually in the way.

06-12-2009, 23:40	#86
Fingy Inactive Join Date: Jun 2003 Location: Belfast Age: 49 Posts: 1,344	Re: Complaints to Virgin Media. How not to do it. Yeah I bet the email went straight to him and wasn't dealt with by a member of his staff. I used to work on the phones, 1st line and complaints dept, was threatened, shouted at, sworn at, verbally abused, etc etc. Personally I always went out of my way to help the nice people and just did my job to the letter of the 'law' with anyone who threatened me... human nature? What mildly amused me was being told that someone would be waiting outside the building for me etc etc when I was the one sitting with the persons name, phone number, address, date of birth etc... odd, especially considering the Irish Sea was usually in the way.