[Digital Fanatic]

Originally Posted by Moldova

I can see without going to 2nd line if you are suffering from oversubscription and I would then go to them for confirmation and a possible timescale for a systems upgrade, after which we would in all likelihood get into a discussion about credit for degraded service.

I will once again emphasise that anyone posting here who is a staff member regardless of which centre they work in actually posts here of their own volition and find it somewhat offensive to be besmirched about the job we do at work and sometimes the help we offer on here.

Hear, hear!