Quote:
Originally Posted by Welshchris
ive been lied to a number of times especially about oversubscription.
When i was living in another part of Swansea where theres a lot of students i was there for 3 years and twice in those three years it became over subscribed, second line support told me there were no problems and booked enginners and twice in that time it was esculated to the CEO office that told me it was oversubscribed and Second line support should have told me. This is just 2 occasions that i have been lied to.
|
I can see without going to 2nd line if you are suffering from oversubscription and I would then go to them for confirmation and a possible timescale for a systems upgrade, after which we would in all likelihood get into a discussion about credit for degraded service.
I will once again emphasise that anyone posting here who is a staff member regardless of which centre they work in actually posts here of their own volition and find it somewhat offensive to be besmirched about the job we do at work and sometimes the help we offer on here.