Thread: Complaints to Virgin Media. How not to do it.
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Old 06-12-2009, 20:14   #73
Welshchris
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Join Date: Dec 2007
Location: Wales UK
Age: 43
Services: 50mb Cable, L TV and Phone XL.
Posts: 3,480
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Re: Complaints to Virgin Media. How not to do it.
ive been lied to a number of times especially about oversubscription.

When i was living in another part of Swansea where theres a lot of students i was there for 3 years and twice in those three years it became over subscribed, second line support told me there were no problems and booked enginners and twice in that time it was esculated to the CEO office that told me it was oversubscribed and Second line support should have told me. This is just 2 occasions that i have been lied to.

I was told when living at home years ago when i was on a 600k connection under NTL that my computer was the cause of a DNS failure LOL! that was support again.

I was told that my telephone was the cause of the fact i couldnt ring out or get incoming calls because they couldnt find a fault when they ran tests nor were there any outages reported yet the line was dead and there was an outage in the area of Swansea i live in which i later found on the service status page.

I could go on and on about my experiences.
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