Cable Forum - View Single Post - Complaints to Virgin Media. How not to do it.

Arthurgray50@blu · 06-12-2009, 18:52

Hi Moldova, you must be the only member of VM who does tell the truth.

The most classic cockup that l have ever had with a VM CS staff, was when my wife called up to query the bill, and when she went to check, she came back and said that our account did not exist, and she went back to check again, and said we will have to check with the supervisor, they then came back and said, the account has been closed down, we said there must be a mistake, this went on for an hour, Another supervisor came back and said the mistake was made by a trainee who had pressed the wrong button, and it was rectified about two hours later.

06-12-2009, 18:52	#69
Arthurgray50@blu cf.mega poster Join Date: Sep 2005 Posts: 6,798	Re: Complaints to Virgin Media. How not to do it. Hi Moldova, you must be the only member of VM who does tell the truth. The most classic cockup that l have ever had with a VM CS staff, was when my wife called up to query the bill, and when she went to check, she came back and said that our account did not exist, and she went back to check again, and said we will have to check with the supervisor, they then came back and said, the account has been closed down, we said there must be a mistake, this went on for an hour, Another supervisor came back and said the mistake was made by a trainee who had pressed the wrong button, and it was rectified about two hours later.