Quote:
Originally Posted by Arthurgray50@blu
I firmly believe that CS at VM needs a kick up the rear, becuase what they don't realise, is that customers do have to take time off work waiting for the engineers to arrive, and when they fail to arrive, this is what causes major aggro, and CS do tell a load of porkies, and they find it funny.
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I trust you're talking about a metaphorical kick up the rear as opposed to a literal kick in the backside, or indeed punch in the nose?
I can't say I've ever had VM find it amusing that an engineer didn't show, quite the opposite very apologetic on the one occasion it happened to me actually. I would suggest a CS agent find it amusing an engineer no-showed would be a rare event and hardly typical of VM's service nor an indicator that the entire CS needs a kick up the rear. It needs taking back on-shore but beyond that fine for me.
Still YMMV, along with your expectations.