Quote:
Originally Posted by Welshchris
my sister wouldnt know how to speak to second line support, she just rang faults like many other people in her position would to get it sorted. This was just over a year ago she went to Sky in Nov 2008.
and yes its 57 times even the person who rang her said it was wrong and admitted that the team had let her down big time.
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1st line would have transferred the call for 2nd line to deal because she had called so many times... so she called nearly every 3 days? Very stange indeed...