Quote:
Originally Posted by Welshchris
Yes the CSR i dealt with at the time was rude and unhelpful.
This is how bad they can be..... In the last 3 months of my sisters contract my sister had a problem with her TV. She had a V+ box and she kept having picture breakup and when switching channels was getting messages she wasnt signed up even tho she was on the full package. She rang them many times to be told the problem is her TV or the Scart lead and never once was she offered an engineers visit. When she went to sky a few weeks later had a call from Virgin asking why she left and she explained and he pulled the records up and informed her that she had actually called in to report the problem 57 times in the final 3 months and that an enginner should have been sent to try and solve the problem and never once were they. He even admitted that the CS team let her down big time as they should have seen the ammount of times she had called and known there was a problem and sent an engineer.
Again CS couldnt be bothered to do their jobs correctly.
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Did she ever speak to 2nd line Support? 57 times? That would have/should have definately auto flagged as a multiple fault customer after the 3rd call and been dealt with accordingly? How long ago was that?