Quote:
Originally Posted by Welshchris
Moldova but thats just ur opinion and the way u deal with people, many other members of staff deal with people in a completely different mannor and this is what im talking about and when they have an attitude problem this is what tends to get peoples backs up.
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I've never hidden my frustration at VM's (and other company's) indian callcentre staff over the way they rigidly stick to their script, the way they think they're doing the right thing by serving the company and not the customer and yes I admit to times when I've been screaming and shouting down the phone at them trying to get sense out of them (when calling
3) but getting violent with them? No way, that's never justified.
If a CSA isn't doing their job or gets insulting it should be dealt with by getting the sack, not a kicking.