Quote:
Originally Posted by Welshchris
Moldova but thats just ur opinion and the way u deal with people, many other members of staff deal with people in a completely different mannor and this is what im talking about and when they have an attitude problem this is what tends to get peoples backs up.
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It's not an opinion, Welshchris, but the way WE deal with customers as a company. It is certainly not "many others" that do things differently as you state.
I've dealt with people who've come on the 'phone saying "I've had a sh*t day, so you're gonna get it mate!" Regardless of what the issue was, I was certainly not there to be spoken to in that manner and certainly never did anything to encourage such a outburst.
You treat people how you want to be treated, it's as simple as that.