Quote:
Originally Posted by Moldova
If I am unable to deal I will escalate the call but I will try to resolve the issue first before it comes to that.
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I was the same when I was on 1st line NSC (now FMC)... I would do everything in my powers to resolve the issue to the CUSTOMERS satisfaction.
I would often have a Outlook calender full of follow ups and call-backs to resolve issues.... and there are plenty of colleagues like myself and Moldova in VM who do their best for the customer.
Even in my current role it is all about what is best for the customer and this is paramount in everything we do.