Quote:
Originally Posted by Stuart C
If the staff are incompetent, you complain to the management. You do not threaten or abuse the staff.
In fact, abuse can be counter productive, as most companies advise their staff not to deal with abusive people..
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When have VM staff ever referred a complaining customer to management Stuart?
In my experience, Never.
They are told by management not to, they are told to deal with the issues using their own discretion.