Quote:
Originally Posted by Welshchris
Stuart so u reckon shouting at a customer on the phone telling him he was a nucence caller, telling him that Chief execs office wasnt for reporting faults, refusing to put me through to anyone else or look up records on the pc or even give me the time to explain to why i was doing what i was, he had the right to do that and didnt bring it on himself?
Yeah right.
|
No Customer Service Representative should shout at you and if they do they are in the wrong vocation.
But if if you shout at me and use abusive language then I will advise you that unless it stops that I will have to close the call, and if that happens full notes are then left as to why the call was closed ( without the swear words )
Quote:
Originally Posted by Welshchris
A Customer service host is there to LISTEN to the customers and give them a chance to get their side of story across not deny it and just shout at them and blame them for doing something when they havnt got the complete story.
|
I always listen to the customer and then try to sort out the issue on that call and if necessary escalate the call to the required department.
Quote:
Originally Posted by Welshchris
Phaps virgin wouldnt get so many threats from customers if they trained their staff properly and told them to have basic manners on the phone.
|
I have never been threatened by anyone, probably because I have done my job properly in the first place.
Quote:
Originally Posted by Welshchris
The Politest staff ive ever dealt with are the Indian staff but the Language barrier is a problem.
|
If you spoke to me or any of my team you would find us to be polite and helpful.
---------- Post added at 09:08 ---------- Previous post was at 09:05 ----------
Quote:
Originally Posted by chris26engwales
i agree, there are a number of staff especially if you get to talk to them late in the day or the end of the week that just cant be bothered to do anything and everything to them is a chore and your a problem for having them to do their job.
|
The time of day or day of the week should not come into it they should deal with your call in exactly the same way on each call.
Quote:
Originally Posted by chris26engwales
And what really annoys me then after you speak to these people they say "is there anything else i can help u with?"
|
We have to ask that question but it should be in the first few minutes of the call not at the end.