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Old 06-12-2009, 09:29   #37
Russ
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Re: Complaints to Virgin Media. How not to do it.

Quote:
Originally Posted by Flyboy View Post
But most people would have realised he didn't really mean it. It's a bit like call centre staff hanging up on callers who say things like "damn" and use it as an excuse to terminate the call because he was swearing. I had one hang up because they said they couldn't hear me very well and then accused me of shouting at them.
Back in those days, so soon after 9/11 the whole country was on a state of alert. I don't know about these days but back then it was policy to treat any threat like that seriously. Had I ignored it and carried on with the call I'd have ended up in trouble if the call was being monitored.
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