Thread: Complaints to Virgin Media. How not to do it.
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Old 06-12-2009, 01:13   #34
Flyboy
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Re: Complaints to Virgin Media. How not to do it.
Quote:
Originally Posted by Russ View Post
Whereas what the guy did was totally stupid and deserved punishing, you have to think how bad VM's service must have been for a customer to react that way.

Anyway it happened to me when I worked for 'NTL' on tech support. Some guy called up ranting and raving that his webspace was down and was losing money by the hour because of NTL etc.

When I reminded him he only had a personal account and was not permitted to to use his webspace for business unless he changed to a business account he started screaming and shouting down the phone at me and told me he'd "bomb the NTL building". What didn't help was this happened about 3 weeks after 9/11 and his name was very middle-eastern sounding. I pressed the Emergency button which alerted the callcentre manager who recorded the call and he was reported to the police.

I don't know if he was prosecuted but I had a written apology from him.

---------- Post added at 09:44 ---------- Previous post was at 09:40 ----------

edit: just read it again, he sent the message after they banned him for misuse, not because of any faults.
But most people would have realised he didn't really mean it. It's a bit like call centre staff hanging up on callers who say things like "damn" and use it as an excuse to terminate the call because he was swearing. I had one hang up because they said they couldn't hear me very well and then accused me of shouting at them.
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