Stuart so u reckon shouting at a customer on the phone telling him he was a nucence caller, telling him that Chief execs office wasnt for reporting faults, refusing to put me through to anyone else or look up records on the pc or even give me the time to explain to why i was doing what i was, he had the right to do that and didnt bring it on himself?
Yeah right.
A Customer service host is there to LISTEN to the customers and give them a chance to get their side of story across not deny it and just shout at them and blame them for doing something when they havnt got the complete story.
---------- Post added 06-12-2009 at 00:48 ---------- Previous post was 05-12-2009 at 23:18 ----------
Quote:
Originally Posted by Moldova
Assault is assault no matter how you try to dress it up and anyone behaving in such a way should be prosecuted and jailed for it.
Also if it is an assault on a person in the communications industry as you have advocated then you should be blacklisted from getting any services from another company.
Which would leave you pretty much isolated without internet access and the only TV available to you would be Freeview.
I think that would be an adequate and fair punishment.
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Phaps virgin wouldnt get so many threats from customers if they trained their staff properly and told them to have basic mannors on the phone.
The Politest staff ive ever dealt with are the Indian staff but the Language barrier is a problem.