Thread: Complaints to Virgin Media. How not to do it.
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Old 05-12-2009, 19:22   #26
Welshchris
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Re: Complaints to Virgin Media. How not to do it.
At the end of the day if these firms actually listened to their customer base they wouldnt get things wrong over and over and over and over and over. Yes maybe once, or twice but not repeatingly. All thats needed is some staff that know what they are doing and want to be there.

---------- Post added at 18:22 ---------- Previous post was at 18:19 ----------

Quote:
Originally Posted by Stuart C View Post
If the staff are incompetent, you complain to the management. You do not threaten or abuse the staff.

In fact, abuse can be counter productive, as most companies advise their staff not to deal with abusive people..
he was the one that was abusive with me to start with, i asked to speak to the person i was dealing with and was refused hence i wasnt getting anywhere.

I still standby what i did and will do it again if need be to get my point across when i know what im doing to be right when i was asked by the firm to do so in the first place and some idiot cant be bothered to do his job.
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