Thread: Complaints to Virgin Media. How not to do it.
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Old 03-12-2009, 14:31   #9
Stuart
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Join Date: Jun 2003
Location: Somewhere
Services: Virgin for TV and Internet, BT for phone
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Re: Complaints to Virgin Media. How not to do it.
Quote:
Originally Posted by Welshchris View Post
i remember a guy in cardiff many years ago was having problems with his bills and NTL at the time was promising to refund on the next bill and it went on and on for months and one day he had his bill and had a bad day and went to the main office in Cardiff and grabbed an employee by his throat and dragged him over the desk and said he wasnt leaving till it was sorted lol...

What Virgin doesnt realise that the lack of customer service and support can cause people to snap mentally in an already stressful life and some members of staff just dont want to help or do their jobs.
Sorry, but bad internet access or some company stuffing up your bill is NOT an adequate reason for threatening someone like that. No matter how bad the service offered by the company, no one should be physically threatened over their job.

I hope that guy got a prison sentence for his effort..
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