Quote:
Originally Posted by Russ
Whereas what the guy did was totally stupid and deserved punishing, you have to think how bad VM's service must have been for a customer to react that way.
Anyway it happened to me when I worked for 'NTL' on tech support. Some guy called up ranting and raving that his webspace was down and was losing money by the hour because of NTL etc.
When I reminded him he only had a personal account and was not permitted to to use his webspace for business unless he changed to a business account he started screaming and shouting down the phone at me and told me he'd "bomb the NTL building". What didn't help was this happened about 3 weeks after 9/11 and his name was very middle-eastern sounding. I pressed the Emergency button which alerted the callcentre manager who recorded the call and he was reported to the police.
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Although I haven't personally had any bomb threats, we did receive one at a Leisure Centre where I worked. It was serious as well. As a Local Authority building, all our receptionists had received training on dealing with Bomb threats. They had also been updated on the "code" the IRA used. This mesage fitted in with the code. IIRC, the bomb was found on a train stopped at the nearest station (although the media were told that the train was late and the bomb intended for victoria) 100 meters down the road. She notified the Police who located the bomb, and arranged for it to be disarmed..
The nearest I experienced was years later when I worked part time for Blockbuster.
A customer returned a tape late. He had a £2 fine to pay.. I told him this. He responded by saying that he would bide his time, then return with a bat and beat the **** out of me.. I said "Fine. Do that, then watch as I sue both you and Blockbuster for my injuries". I have no idea if he was actually planning to do it, or was just threatening, but at that point I didn't care. He didn't do it though..