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m419 · 01-12-2009, 21:06

BT and Orange said they were bringing some call centres back, but where are they, that was a year ago, and it was in the papers that a BT customer was verbally abused over the phone by someone from an indian call centre.

Its only a matter of time before 3 (Hutchison 3G) move its call centres over to the UK/Ireland. Its the biggest complaint about 3. The network coverage has improved vastly, but the last thing that will appeal to customers is the actual call centre. For 3 business services, they use a UK call centre during the daytime. For 3 sales and directory enquiries 118333, a UK call centre is in operation for that too.

What I don't understand, wouldn't it still be cost effective to have 3 call centres in Hong Kong where 3-Hutchison Whampoa is based? At least people will be able to understand the accent better and people there have a much better knowledge about 3 and mobiles than in india???? I'm sure 3's retentions is based in Hong Kong.

01-12-2009, 21:06	#25
m419 Inactive Join Date: Jul 2005 Location: London Services: BT Broadband,BT Anytime calls,Sky entertainment extra HD,Vodafone pay monthly Posts: 1,512	Re: More cuts at Virgin Media. BT and Orange said they were bringing some call centres back, but where are they, that was a year ago, and it was in the papers that a BT customer was verbally abused over the phone by someone from an indian call centre. Its only a matter of time before 3 (Hutchison 3G) move its call centres over to the UK/Ireland. Its the biggest complaint about 3. The network coverage has improved vastly, but the last thing that will appeal to customers is the actual call centre. For 3 business services, they use a UK call centre during the daytime. For 3 sales and directory enquiries 118333, a UK call centre is in operation for that too. What I don't understand, wouldn't it still be cost effective to have 3 call centres in Hong Kong where 3-Hutchison Whampoa is based? At least people will be able to understand the accent better and people there have a much better knowledge about 3 and mobiles than in india???? I'm sure 3's retentions is based in Hong Kong.