Quote:
Originally Posted by Andrewcrawford23
There only looking for experiance people with knowledge in broband and computers so hopefully it should be better if youg et thorugh to them, althougha script is to be used you are to use your gut instice and knowledge
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What I want VM to do is to be ststematic about compiling problem categories, resolutions, codify this and roll out a knowledge base to their agents and preferably also to customers via the web.
That's the professional way of doing things when you've got trouble tickets and can compile the data in the way I desxcribed.