Cable Forum - View Single Post - Help me pls, virgin have sent debt collectors unfairly

haydnwalker · 20-11-2009, 12:03

Also, just to add to what Kymmy has said.

Whenever you phone VM. Get the name of the agent (full name if they will give it), the date and time of the conversation, and if someone says "OK sir you account is closed" ask them to confirm it in writing. Also ask them to note the conversation on your account.

20-11-2009, 12:03	#3
haydnwalker Inactive Join Date: Jan 2007 Location: Doncaster, S. Yorks. Age: 42 Services: TV:Sky+, BB:DRL VDSL2 40/10 with Ask4, Phone:Mobile Only Posts: 2,320	Re: Help me pls, virgin have sent debt collectors unfairly Also, just to add to what Kymmy has said. Whenever you phone VM. Get the name of the agent (full name if they will give it), the date and time of the conversation, and if someone says "OK sir you account is closed" ask them to confirm it in writing. Also ask them to note the conversation on your account.