Ahoy,
I'm trying to help a mate get his Virgin bill down to save a few quid, and I'm seeing a discrepancy between what we're seeing on the website (ignoring any of the new subscriber offers), and what CS are telling him.
He used to have XL broadband, XL phone, and XL TV, with a V+ as well. So I believe the cost was around £70 a month.
He wanted to drop to 'M' phone, 'M' TV, change to a normal V-box, but keep 20Mb/XL broadband. But was told that 20Mb broadband was £36 a month.
Seeing this page,
http://allyours.virginmedia.com/webs...uct.do?id=3246, and ignoring the 3-month sweetener, the price there is £20 a month. So CS said if he dropped to 10Mb broadband, then the bundle of broadband, M phone, and M TV would be around £36.
This seems way higher than is advertised.
I was expecting him to be charged £11 per month for 'M' phone, Nothing at all for 'M' TV (as he's paying for the phone), and £20 for XL broadband.. so £31 (assuming DD and e-billing).
Is the website incorrect with pricing? Or is the CS mistaken?
I'd like to be sure he's not getting ripped off.. but it's hard to reconcile the two conflicting sets of prices. If anyone from VM can help clarify, then that would be fantastic.
Cheers,
Dean